$NZD / FREE SHIPPING FOR ALL NZ ORDERS OVER $250

Terms of Service

 

Privacy

All personal information collected through this site is collected for the use of Coco Wellington only. Any information collected will only be used to process and complete your order. We will not distribute your information to any third parties that are not directly involved with the processing of your order. (please note that addresses will be given to courier companies so that delivery can be made of your purchase). If you register with Coco Wellington online you may receive email updates from us keeping you informed of what is going on in our world. Should you wish to unsubscribe from these at any stage please email us at info.cocowellington@gmail.com and let us know.

 

Shipping

Orders placed with Coco Wellington will be processed within standard working hours Monday to Friday. Any orders received outside of these times will be processed on the next working day.

Please address to: 

Coco Wellington
128 Willis Street
Te Aro
Wellington 6011
New Zealand

 

Currency

All prices are shown in NZ Dollars.

 

Payments

Payment can be made by Visa & Mastercard.

Coco gift vouchers cannot be accepted online as a form of payment.

Coco Wellington takes every precaution to make the site as safe as possible. We do not hold any payment details on record.

 

Cancellation

Once an order has been placed we are unable to cancel it. Please select carefully before placing an order.

 

Stock Availability 

We try our best to keep stock levels as up to date.  Should the size that you ordered be out of stock we will refund you immediately and do our best to find you a replacement.

Garment Imagery

We try our best to provide the most accurate descriptions, images and colour representation for all of our garments (supplied by our designers) however please be aware that images may appear differently on different screens. Please feel free to call us in regards to any questions about the details of a particular garment. 

 

Sale & Discount Codes

Our online store is a separate service to in store. Sale and discount codes may differ.

 

Pre-orders

 Coco Wellington offers pre-orders, these are made before the garment arrives in store. The delivery dates may vary. To get a rough estimate on the delivery date please contact: manager.cocowellington@gmail.com

Styles from pre-order are rarely cancelled, however if a style is cancelled you will be contacted by Coco Wellington and offered a full refund.

The same return and exchange policies apply to pre-orders, however the date of purchase will be the day the garment is couriered.

Please contact info.cocowellington@gmail.com if you have and enquires about pre-ordering with Coco Wellington.

 

ONLINE LAYBUY 

We offer Laybuy, an online layby service. Please see: https://www.laybuy.com/how-it-works for all terms and conditions

 

Layby Terms & Conditions

In Store Only

You must pay a minimum deposit of 30%

You must make regular payments within the given time of four weeks

If you do not pay the layby sale in full by the completion date, or decide to cancel the layby sale before the layby sale is completed, we will deduct the selling costs (40%) from the total value of the item(s)

If you wish to exchange or return the item(s) you have on layby this may be done within the four weeks. We cannot exchange or return any pieces outside of the four weeks, unless discussed otherwise at the discretion of Coco Wellington.

If the item you have on layby is a sale item or where a discount is given, we are unable to return or exchange and the layby sale is final.

Please Note: Laybys can be set up over the phone - 04 3852626.