Terms of Service

Discount Code 'SHOPLOCAL5'

  • Valid on full-priced items over $100 and selected products.

  • Purchases made with this code are final and not eligible for returns, exchanges, or refunds.

Privacy

  • Your personal information is used only to process and complete your order.

  • We won't share your information with third parties, except for courier companies.

  • You may receive updates from us. Unsubscribe anytime by emailing us at info.cocowellington@gmail.com.

Shipping

  • Orders are processed Monday to Friday. Orders placed outside of these hours are processed the next working day.

  • Shipping address:
    Coco Wellington
    128 Willis Street, Te Aro, Wellington 6011, New Zealand

Luggage

  • Additional shipping charge of $30 for luggage (luggage can be stacked).

Currency

  • All prices are in NZD.

Payments

  • We accept Visa and Mastercard.

  • Gift vouchers cannot be used online.

  • We do not store payment details.

Cancellation

  • Orders cannot be cancelled once placed, so please choose carefully.

Stock Availability

  • We update stock levels regularly. If your item is out of stock, we will refund you and try to find a replacement.

Garment Imagery

  • We strive to provide accurate images and descriptions, but please note they may vary across different screens. Contact us for any questions.

Sales & Discount Codes

  • Our online store has different promotions from the in-store one.

Store Credits

Store credits issued by are valid for 6-12 months from the date of issue. Once expired, store credits cannot be redeemed, reinstated, or extended.

Please treat your store credit like cash. If lost, stolen, or misplaced, it cannot be replaced or retrieved under any circumstances. It is the customer’s responsibility to keep track of their store credit details and expiry date.

Custom Made Orders

Online Afterpay

  • Afterpay is available online. For more information, visit Afterpay Terms.

Layby Terms (In-Store Only)

  • Minimum 30% deposit required.

  • Regular payments must be made within 4 weeks.

  • If full payment isn’t made, a 40% fee is deducted from the total.

  • Returns or exchanges are only allowed within 4 weeks unless agreed otherwise.

  • Sale or discounted items on layby are final and not eligible for returns or exchanges.