Returns & Exchanges
We will give a full refund or exchange for full priced purchases made online following the below:
Contact: info.cocowellington@gmail.com to receive your RAN#
All items must be returned to us within 7 days of dispatch (the day your purchased order); unused, unaltered and unwashed with all original tags attached.
Returns will not be accepted if items have been worn, washed, damaged, soiled or altered in any way.
Coco Wellington Ltd reserves the right to refuse a return or refund if these requirements are not met, except as required by Consumer Guarantee Act 1993.
Items that are purchased on sale or where a discount is given are final and cannot be returned or exchanged.
Online promotion codes used at checkout are considered sale pieces and cannot be returned or exchanged. (currently active our SHOPLOCAL5 code)
Your refund will be credited to the card used to complete the original purchase. Please note that a refund can take up to 10 working days to be processed and cleared by your bank.
Please contact: info.cocowellington@gmail.com to receive a RAN number (Return number)
Items returned without a RAN number will not be accepted.
Please package the item carefully and return to:
Coco Wellington
128 Willis Street
Wellington
6011
New Zealand
The cost incurred for the return shipping of the item(s) to Coco Wellington is the responsibility of the customer unless the item is faulty.
The cost incurred of re-shipping an exchanged item due to size, style is the responsibility of the customer.
Please email info.cocowellington@gmail.com for any faults or concerns about the purchased item within 7 days of receiving the garment.
Please note that any local taxes and duties are the responsibility of the purchaser. Coco Wellington takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.
PLACING A 'SPECIAL ORDER':
Please ensure you choose carefully when placing a special order/ pre-order, when purchased these orders are final and cannot be returned or refunded as they are a one off order placed especially for you
Exchanges
If you would liked to exchange your purchase please email us at info.cocowellington@gmail.com within 7 days of receipt.
The exchange must be for an item that is equal to or more value that the item purchased. Please email us at info.cocowellington@gmail.com with the size you require. All exchanges are based on stock availability.
All items will be checked to make sure they are unused, unwashed and unaltered with all correct tags present. Once the garment has been looked over and meets our requirements, a replacement will be dispatched at the cost of Coco Wellington. An email will be sent with the relevant tracking information.
Returns & Exchanges can only be made via the online store and not at the Coco Wellington Boutique. Online policies differ to in store.
For any questions please email info.cocowellington@gmail.com.
