The Coco Club

Welcome to the Coco Loyalty Club

Thank you for supporting our local business. We are excited to launch our new Coco Loyalty Club.  Earn points to unlock Coco loyalty vouchers, special offers, birthday bonuses, invitations, plus exclusive access to upcoming collections.

How do I join the club and create an account?

Simply click on the 'present' icon located at the bottom right of our website to open the loyalty pop up window. 

To create an account, sign up with your name, email address and create a password. If you have already shopped with us, please use the same email address.  Sign into your account to view your points balance, unlock rewards vouchers and earn bonus points.  

Check Rewards

 

How do I log into my account and check my points balance?

Click the 'Present' icon at the bottom right of our website to open the loyalty pop up window, this will prompt you to login to your account. Here you will see the current balance of your points and if you have any loyalty vouchers to claim.

If you have any trouble accessing your account please give us a call on +64 4 385 2626 or email info.cocowellington@gmail.com

 

How do I earn points?

When you join the Coco Club you will automatically earn 1 point for every dollar you spend. Receive a $50 Coco Club Voucher for every 1500 points you earn. $1 = 1 Point.  

When you shop online your purchases and points will automatically be added to your loyalty account.  When shopping in store, a Coco staff member will ask for your name and email address to apply to your sale.  Please ensure you provide the same contact details to connect to your loyalty account.  Points will then automatically be updated when the sale is completed.

What extra bonus points can I earn?

  • 5 points - Like us on Facebook
  • 5 points - Follow us on Instagram
  • 10 points - Create a loyalty account 
  • 10 points - Complete your loyalty account profile
  • 10 points - Share our store on Facebook
  • 10 points - Birthday bonus
  • 50 points - Refer your friends and they make their first purchase  

 

How do I redeem my points for a reward?

Once you have earned enough points, you can unlock your reward - this will generate a $50 Coco club voucher code to use in store or online. Simply enter the code at the checkout, or a Coco staff member can activate it for you in store.

Follow the steps shown below to redeem and use your loyalty code online:

 

 

Apply Code at Checkout

 

If you have any issues claiming your reward please get in touch with us and we can assist you. 

Do my points expire?

Unclaimed points will expire after one year. Once you have unlocked a loyalty voucher you have 30 days to spend it.

When did the loyalty club begin?

We quietly launched the coco club after the recent NZ lockdown, customers began earning points from 1st September 2021. Please note points can not be backdated prior to this date.

Do I earn points when I purchase a Coco gift voucher?

Yes if you buy a Coco gift voucher for a family member or friend you can either apply the points to your account or request to gift the points to the recipient.

 

Can I unsubscribe from the newsletter but still be part of the loyalty club?

Yes, if you do not wish to receive our marketing newsletters you can simply unsubscribe at the bottom of our email or contact us to manually remove you.  You will still earn loyalty points and receive automatic emails with you points balance when you shop with us, you can also still check your rewards by logging into your online account.  

How do I cancel my loyalty account?

If you wish to cancel your account please get in touch with us and we can unsubscribe you. Please note that if you unsubscribe from the loyalty club, any lost points can not be applied if you sign up again in future or be transferred to another person.

If you have any questions or need to report an issue then please call +64 4 385 2626 or email info.cocowellington@gmail.com

Coco Club Loyalty Terms & Conditions

  • Sale and discounted items are excluded from earning coco points.
  • Reward gift voucher codes must be used within 30 days of claiming the reward and valid for one use only.
  • If the loyalty club is abused Coco reserve the right to deactivate customers accounts.
  • Coco reserves the right to amend the loyalty programme at any time,  customers will be notified by email and given two weeks notice of any changes.
  • Points expire after one years.
  • Points can not be backdated prior to 1st September 2021.
  • Loyalty vouchers can not be used in conjunction with any other discount codes.