COVID-19 UPDATES

UPDATES TO INSTORE
 
From Thursday 14th May our doors will finally be open to the public so we would like to share with you our Coco Covid-19 policy aimed at keeping our team and our customers safe at Level 2.
 
Our team will be practising safe and consistent hand washing as well as sanitising between customers as well as adhering to government guidelines for distancing, frequent cleaning & steaming any garments that have been tried on - ready for the next client.  We will also be accepting cash
 
Hand sanitiser will be provided upon entering, followed by filling out a mandatory form to sign in and out, for contact tracing.
 

Please also ensure you remain 1 metre away from staff and others customers at all times. There will also be a maximum number of customers that can be in the store at one time.

 

If you are unwell at all or showing any cold and flu-like symptoms please stay at home; our staff will be asked to do the same.
 
For any groups of four or more please get in touch via info.cocowellington@gmail.com to arrange a private session.
 
We will also still continue to do phone, email and facebook orders for CLICK & COLLECT or courier.
 
UPDATES TO SHIPPING
 

Please note that due to Covid-19 there may be some slight delays in arrival times due to the increased pressure on courier services and changes to our workplace protocols and safe distancing to ensure the safety of you and our team.

 

UPDATES TO RETURNS AND EXCHANGES

  

Discounted items, including items on sale can be returned for an exchange or online store credit*

Please ensure these items are returned to us within 10 days.

Contact: info.cocowellington@gmail.com to receive your RAN#