COVID - 19

UPDATES TO SHIPPING

Please note that due to Covid-19 there may be some slight delays in arrival times due to the increased pressure on courier services and changes to our workplace protocols and safe distancing to ensure the safety of you and our team.

UPDATES TO RETURNS AND EXCHANGES

 Discounted items, including items on sale can be returned for an exchange or online store credit*

Please ensure these items are returned to us within 10 days.

Contact: info.cocowellington@gmail.com to receive your RAN#

 


UPDATES TO INSTORE

Our team will be practicing safe and consistent hand washing as well as sanitising between customers following the Ministry of Health guidelines for distancing, frequent cleaning and sanitising of the whole store throughout the day.


We will also be practicing physical distancing by staying at least 1 metre away from other staff members and 2 metres away from our customers at all times.


There will be a maximum number of customers that can be in the store at one time and we will be steaming each garment that has been tried on - ready for the next customer


You must use the hand sanitiser provided before entering, followed by filling out a mandatory form to sign in AND out, for contact tracing.

If you are unwell at all or showing any cold and flu-like symptoms please stay at home; our staff will be asked to do the same.

If you are not comfortable coming into the store, we will still continue to do phone, email and facebook orders for pick up or courier - as we have been doing for the past couple weeks.